AI has turned the tables on courier claims profitability. 

Historically, the resource costs of making claims for lost or damaged shipments often outweighed the benefits. For each misplaced t-shirt or damaged appliance, a member of your customer logistics team would need to compile detailed claims documentation, fill in a complex claims form and then track each individual claims submission, only for the claim to be denied for a typo. 

But no longer. 

Courier claims automation not only frees up your team’s time from submitting and tracking claims, but improves your claim success rates and recovers lost revenue – boosting your profits with minimal intervention. 

Here’s how you can set up courier claims automation in just five simple steps. 

You send more than 5,000 courier shipments per month

To file a claim, you traditionally input data from your e-commerce platform into each courier’s claims form. According to Shiply, there are thousands of courier companies in the UK, with Royal Mail, Evri and DPD making up the top three for e-commerce orders. Royal Mail is the favoured delivery service of customers (48%) – followed by Evri (18%), DPD (15%), Parcelforce (6%), DHL (5%), Yodel (4%) and UPS (3%) – while Evri is the preferred option of online retailers (49% of the largest online stores offer Hermes), followed by Royal Mail (37%) and DPD (26%). 

But with courier claims automation, you can simply integrate claims data directly with couriers. For example, with Claimit, you can integrate with 100+ of the major couriers in just one click. 

Identify lost or damaged shipments

Traditionally, you only find out that a parcel has been lost when a customer complains, which can already be too late to claim compensation. For instance, Parcelforce has a standard 30-day claims deadline (or 15 days with its Express service). If the customer waits 14 days to contact your customer support team, you have little time to contact the courier, find out what happened, and make a claim. 

But courier claims automation uses AI to spot discrepancies and identify lost or damaged packages much sooner. Claimit, for example, scans 50+ potential shipping errors, enabling you to spot and rectify issues proactively. 

File a claim

Whether it’s the tracking number, proof of value or HD photo of the sent item, finding all the specific documentation to make a claim is already time-consuming – even before you take into account the specific rules and claims processes for each courier and item. 

But courier claims automation raises a claim directly from your e-commerce platform. At Claimit, we integrate with your e-commerce site – be it Shopify, Squarespace, Wix etc – and automatically generate claims for lost and damaged shipments once flagged, filling in exactly what couriers require without you lifting a finger. 

Track claim status

When you make a manual claim, there is often no monitoring process. Couriers acknowledge receipt of the claim, but it’s up to you to keep tabs on each claim’s status to ensure its paid-out on time (usually up to 90 days). This is frustrating for one claim, let alone 100 claims. 

Courier claims automation gives you full visibility of each claim’s status. At Claimit, we provide a centralised management platform that tracks all claims from a single dashboard, so you can file a claim directly from your CRM and monitor claim progress in real-time until resolution.

Get paid

The payout for each claim varies according to the reason (i.e. lost, damaged, delayed), the courier’s T&Cs and the value of the sent item. Due to the time-taken to submit a manual claim and the high risk of a claim denial (i.e. through missing documents or missed deadlines), smaller payouts can seem not worth the hassle or resource costs. 

But with courier claims automation, it’s hassle-free. At Claimit, for example, we have:

  • Improved claims success rates by 4x vs the brand doing it themselves
  • Reduced time spent on claims processes by 80%
  • Saved up to 15% of our brand’s shipping costs 

Take Sigma Sports, for example. Sigma, a UK-based retailer specialising in bicycles and triathlon gear, teamed up with Claimit to address past and present invoicing errors. Since partnering with Claimit, Sigma has identified and resolved over 20+ delivery issues per month leading to £240,000+ of savings. 

“We were up and running with Claimit in seven days, with almost zero work required on our side, with no lengthy integrations required. A superb company to work with, returning large chunks of overcharges on shipping invoices within days of working together.” Tom Hughes, Head of Operations, Sigma Sports.

Increase profits with Claimit’s claims automation technology

Courier claims automation is e-commerce companies secret revenue weapon in 2025. 
To find out how much you could save, book a demo with us.