Your revenue is directly linked to your courier’s delivery performance – whether you like it or not. In the UK, 36% of online shoppers encounter a delivery issue on a monthly basis. Over half (52%) of them hold the retailer accountable for these issues (not the courier) and almost a quarter (24%) refuse to buy…
From FedEx and DHL to DPD and UPS, the world’s largest couriers are leveraging AI automation to revolutionise their operations, communication and last-mile delivery logistics. But AI automation is also helping e-commerce businesses claw back compensation from couriers’ shipping errors. We spoke to Claimit’s Co-Founder and Chief Technical Officer (CTO) David Walker about why the…
If you focus on the results, there is simply no contest between manually and automated courier claims: automation cuts your claims processing time by 80% and improves your claims success rate by 4x. But what if you focus on the claims process itself? Here are the five key differences between filing a courier claim manually…
November and December is not just peak season for e-commerce retailers – it’s make or break season. According to Meteor Space, the ‘holiday season’ accounts for up to third (32%) of annual revenue for many e-commerce businesses. Successful shipments during this period are therefore critical to online sellers’ financial sustainability, so how did couriers perform…
What is a good success rate for courier claims? Without claims automation, a 33% success rate is respectable given the wide disparity and complexity of couriers’ claims processes. While all major couriers have compensation policies for lost or damaged packages, they also also have different compensation rules and requirements, which are the main cause of…
Courier claims automation is currently a hot topic in the world of e-commerce, but what actually is it? How does it work? And, crucially, is it worthwhile for your e-commerce business? We’ve compiled 10 of the most frequently asked questions at Claimit, so you can learn everything you need to know about automated courier claims…
AI has turned the tables on courier claims profitability. Historically, the resource costs of making claims for lost or damaged shipments often outweighed the benefits. For each misplaced t-shirt or damaged appliance, a member of your customer logistics team would need to compile detailed claims documentation, fill in a complex claims form and then track…
Claims automation is not just revolutionising the insurance industry; it’s game-changing for e-commerce businesses too. E-commerce is the fastest-growing retail trend of the past decade. According to the Office for National Statistics, internet sales in December 2024 accounted for almost a third (29.3%) of total retail sales (up from 12.8% a decade earlier) with home…
Did couriers deliver for you during the Christmas period? According to shipping software Sendcloud, the likelihood of lost packages increases by 21% in December and 41% in November (during the Black Friday rush). Lost and damaged shipments not only affect your reputation with customers, but negatively impacts your current and future revenue streams. Historically, making…
With more shipments, more ways to ‘lose’ them in transit and greater costs from undelivered orders, retailers are fighting back with automated claims technology.
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